--- title: "Virus removal" description: "APG removes the viruses from your website or online shop, both in the files and in the database, and brings your WordPress or WooCommerce back to normal. If you have suffered a virus infection, the most likely thing is that it will happen again unless you take security measures. Get a nice discount by buying it together with the additional service Security Improvement, or together with either of the two options of the additional service All in one. Save money by adding one of the additional services!" url: https://artprojectgroup.com/shop/virus-removal date: 2015-08-04 modified: 2026-10-30 image: https://artprojectgroup.com/wp-content/uploads/2023/02/limpieza-de-virus.webp categories: ["WordPress and WooCommerce services"] tags: ["Database", "Performance", "Security", "SEO", "Services", "Speed", "Virus", "WooCommerce", "WordPress", "WP Rocket"] type: product price: "200" currency: "EUR" stock_status: "instock" lang: en-US --- # Virus removal #### **APG** offers you an easy, transparent virus removal service: #### [How do I buy it?](#bba961d13a5a5dea0) Just follow these simple steps: 1. *Buy* **Virus removal**. 2. *Give us* your *credentials* in the *Order notes*. 3. *Complete* the order and the payment. 4. **APG** *will remove the viruses* from your website or online shop. > Bring your WordPress or WooCommerce back to normal. #### [What does the service include?](#3b27cd478b629dd78) **Virus removal** will wipe every trace of malicious code from 100% of the files that make up your WordPress ecosystem. It will also disinfect the database. Since it is more than likely that the infection will repeat itself, *it is essential* to buy at least the additional service **Security Improvement***. > If you buy none of the additional services offered here, if your WordPress has not the slightest security measure configured, and if you keep using premium plugins and themes of dubious origin, we obviously cannot promise that your website or online shop will not be infected by any kind of virus again, because the most likely thing is that within a few days you will have to buy this service once more. *We cannot guarantee against virus reinfection without buying **Security Improvement** or **All in one**. #### [What if we cannot remove the viruses?](#80e4f98d93500b073) Although *it is practically impossible* that we cannot remove the viruses from your website or online shop, should that happen, **APG** will *give you 100% of your money back*, instantly and with no questions asked. > We promise a 100% refund if we do not solve your infection with Virus removal. #### [Is it safe?](#4f7566c180f4e3281) The settings **Virus removal** applies to your website or online shop are *100% safe* and will not cause any compatibility or functionality problem with your web hosting. > We make sure every change we apply is fully compatible with your WordPress ecosystem. If you pick the additional service **Security Improvement** or **All in one**, then, to make sure you can never lose access to your website, we create an *Administrator* user for the exclusive use of **APG** with which we can unblock any of your users at any time. #### [What if something turns out to be incompatible?](#8363a1a0c1675d83f) If any of the plugins used in **Virus removal**, whether or not an additional package is selected, is not compatible with your web server *we will skip* its installation and *let you know*, so that we can ask your hosting provider for the relevant changes or look for an alternative. > Every installation is unique and calls for unique work. #### [What about the plugin licenses?](#84c6f1c9ecafe3edb) Every plugin used in **Virus removal** is *free* and comes from the *official repository* of WordPress. > Forget premium licenses and recurring payments. #### [How long does virus removal take?](#d0d4b911760c9f118) Normally, save for a few exceptions, all the virus removals are carried out within the first *24 h* after buying **Virus removal**. > If your Virus removal cannot be done within the first 24 h, APG will tell you and keep you posted. *Bear in mind that if you bought the additional service **All in one** this service includes one hour of online training, so you have to book a [meeting](https://tidycal.com/artprojectgroup/reunion) in advance with **APG**. #### What information do we need? To be able to remove viruses from your WordPress we need a few essential details that you have to add to the *Order notes*: 1. Create an *Administrator user* and add the full credentials* for your WordPress: - The URL of your admin dashboard. - Username. - Password. 2. We also need the credentials* for your *control panel*: - The URL of your control panel. - Control panel username. - Control panel password. 3. Book a [meeting](https://tidycal.com/artprojectgroup/reunion) so we can run the hour of online training included in **All in one****. 4. If you already have Google Search Console and/or Bing Webmaster Tools accounts, have them ready during the online training. You also need AnyDesk installed and ready so we can access your computer remotely and link the account or accounts to your website**. > Remember that you have to add all of this information to the Order notes or send it to us by e-mail. * Every credential **APG** collects is treated in strict confidence, used solely to deliver the service you bought and destroyed once it is finished. **Only if you bought the additional service **All in one**. ### WP Total Updater We keep your WordPress and your WooCommerce always up to date, with a backup of every plugin beforehand and automatic rollback if an update breaks anything. #### Safe updates! [WP Total Updater](/shop/wp-total-updater)